Highpoint RocketRAID 2640X1 User Manual download pdf (Page 32)

Customer Support

If you encounter any problems while utilizing the RocketRAID host adapter, or have

any questions about this or any other HighPoint product, feel free to contact our

Customer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:

• PCI-Express x4 (Compatible with PCI- Express x8, x16 slots). A jumper is used

to select between x1 or x4 (default is x4)

• Make sure the latest BIOS, driver and HighPoint RAID Management soft-

ware ware has being installed for the host adapter. The latest updates are

available from our website.

• Prepare a list of the computer system’s hardware and software (motherboard,

CPU, memory, other PCI-E devices/host adapters, operating system,

applications)

Contact Information

Phone: 408-240-6119

9:00AM-5:00PM, Pacific Standard Time

Additional information about HighPoint products is available from our web site:

http://www.highpoint-tech.com

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Highpoint RocketRAID 2640X1 User Manual Page 32