Highpoint RocketRAID 4311 User's Guide download pdf (Page 57)

Customer Support

If you encounter any problems while utilizing the RocketRAID host adapter, or have

any questions about this or any other HighPoint product, feel free to contact our

Customer Support Department.

Troubleshooting Checklist

Before contacting our Customer Support department:

• Make sure the latest BIOS, driver and HighPoint RAID Management soft-

ware has beein installed for the host adapter. The latest updates are available

from our website.

• Prepare a list of the computer system’s hardware and software (motherboard,

CPU, memory, other PCI-E devices/host adapters, operating system,

applications)

Contact Information

Phone: 408-240-6119

9:00AM-5:00PM, Pacific Standard Time

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Highpoint RocketRAID 4311 User's Guide Page 57